ISO 10002 Guidelines For Complaints Handling in Organizations
ISO 10002 Guidelines For Complaints Handling in Organizations
ISO 10002 Customer Complaint Management System covers the guidelines for keeping customer complaints related to the products and services of organizations with different activities such as production, design, development, maintenance under control and taking necessary steps.
The ISO 10002 standard can be applied to organizations of any size or with different activities. It is an internationally valid standard designed in accordance with organizations in all sectors.
Organizations implementing ISO 10002 Customer Complaint Management System:
- They prove that they are open to customer complaints and customer-oriented.
- By solving the complaints received, they increase their ability to improve their products or services.
- It can identify the needs and expectations of its customers.
- An effective and easy complaint process is planned by being open to customer complaints.
- By analyzing customer complaints, steps can be taken to improve the quality of products or services.
